Refund policy

We want you to be happy with your purchase. If you change your mind, you may return your order within 14 days of receiving it.

RETURN CONDITIONS

To be eligible for a return:

* The item must be returned in its original condition.
* The item must not have been worn beyond what is reasonably necessary to try it on.
* The item must not have been washed, damaged, stained or altered.
* Original tags and packaging should be included where possible.
* Proof of purchase or your order number is required.

We reserve the right to reduce the refund if the value of the item has been diminished as a result of handling beyond what is necessary to establish the nature, characteristics and fit of the item.

RETURN SHIPPING COSTS

All return shipping costs are the responsibility of the customer.

JUST LXRY does not cover or reimburse return shipping costs if the customer changes their mind, chooses the wrong size, prefers a different fit or colour, or wishes to return the product for any other reason not caused by a defective or incorrect item.

If JUST LXRY provides a return shipping label for the customer’s convenience, the cost of the return label may be deducted from the refund where permitted by applicable law.

The customer is responsible for the returned parcel until it reaches us. We recommend using a tracked shipping service and keeping proof of shipment.

Please contact us before sending your return so that we can provide the correct return instructions.

HOW TO MAKE A RETURN

To request a return, please contact us within 14 days of receiving your order and provide:

* Your order number
* The item(s) you wish to return
* The reason for the return

Once your return request has been received, we will provide return instructions.

REFUNDS

Once we receive your return, the item will be inspected.

If the return is accepted, we will refund the amount paid for the returned item to your original payment method.

Return shipping costs are the responsibility of the customer and are not reimbursed by JUST LXRY.

Any original delivery charges will only be refunded where required by applicable consumer law.

Additional costs for express, premium or other upgraded delivery options are non-refundable, except where required by law.

We may withhold the refund until we have received the returned goods or the customer has provided evidence that the goods have been sent back, where permitted by applicable law.

Please note that your bank or payment provider may require additional time to process the refund.

DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is defective, damaged upon delivery, or different from what you ordered, please contact us as soon as possible with your order number and photos of the item.

If the product is confirmed to be defective or incorrect, JUST LXRY will cover the return shipping costs where required by applicable consumer law.

EXCHANGES

If you would like a different size, colour or product, please contact us.

Unless otherwise agreed, the customer is responsible for the return shipping costs associated with a voluntary exchange.

CONTACT

For all return and refund requests, please contact JUST LXRY through the contact details provided on our website.